Meet your team
A team ready to elevate experiences
Client Relationship team
Bhavna Deogar
Executive Sponsor
for Amazon
Bhavna is the executive sponsor for Amazon at Genpact and a global operating leader. She has more than 23 years of experience in finance, operations, and client management. At Genpact, she ran the corporate FP&A and Transformation functions. Prior to Genpact, Bhavna was a finance leader at GE Energy and at various leadership roles for more than nine years.
Udaykiran Kokatla
VP, Client Partner,
Genpact-Amazon
Relationship
Uday has more than 18+ years of experience in solving challenges around customer experience, sales & commercial operations, trust and safety, finance operations and supply chain control. He worked in the tech market and always believed this is fundamentally a people business and love to help clients find the solutions they need or making the right introductions to others who can help.
Customer care, Logistics, and Operations
solution leadership
Shivakumar Padmanaban
Customer Service Leader
Shiv has 25+ years of international business and operational leadership in Customer Care, Reverse Logistics and Account Management working for brands like Microsoft and Nokia. Shiv currently leads the Global Customer Care Service Line for hi-tech industry segment. Shiv brings hands-on experience in managing global scale customer support operations, in establishing end-to-end After Sales network for devices, digital transformation, and in moving organizations from cost to value based. Some of Shiv’s successful pilots and practices in Devices customer support have been recognized as industry benchmark.
Mark Moran
After Sales Leader
Mark is an After-market services and end-to-end lifecycle management expert at Genpact. He has expertise in demand planning process design including statistical forecasting model analysis and selection, S&OP process orchestration, process initiation, and implementation. He is Inventory management strategy & process design expert. He redesigned inventory management strategy for manufacturers in high-tech, life sciences, automotive, and CPG resulting in 20+% reduction in inventory while increasing service levels.
Benedikt Thiel
Product Manager and IT Integration Architect – B2X
Benedikt is the platform architect for B2X application portfolio. He has a wealth of experience in product development, application management in Aftersales Services and has extensive experience in working with global teams.
Farhan Hussain
IT Integration Architect
Farhan has 25+ years of experience in contact center technologies, digital transformation, and industrial grade digital product development in finance and manufacturing. Previously at GE, he built their global AR collection system integrated with Amazon Connect. He currently leads Genpact’s CCaaS COE where he led multiple contact center implementation using Amazon Connect for global clients.
Andrew Humphries
Reverse Logistics and Returns Management – B2X
Andrew is an experienced global senior leader, with a proven track record of delivering business results in both the Consumer Hardware space, and service industries. He has strong strategic, commercial, and data-based problem-solving skills. His key strength is building and managing agile and successful operations for clients globally.
Ehab
Reverse Logistics and Returns Management – B2X
Ehab is a service solution design manager with 20+ years of experience in after sales service/reverse logistics management for large-scale service projects in different industries, including mobile devices, consumer electronics and mobility products in Europe and other parts of the world. His experience was shaped up through different roles assumed in technical, repair performance and vendor management as well as his current role in solution design.
Diana Voiculescu
Operating Leader – Amazon WWAS
Diana has 16 years of managed services experience. She possesses strong expertise in enhancing business performance and delivering client value through innovation, digital and operational excellence. She is experienced in OTC, Customer Service, Finance & Accounting, Trust and Safety, M&A and delivery consolidation, IT & ERP system deployment and People & change management. Diana is running the WWAS Operations delivery in Europe (Bucharest) – 150 agents supporting on Add relevance and Add moderation.