How we are landing the AOWS solution and our implementation framework

The user experience will be delivered by a combination of assisted support delivered by our world class customer service advisors and an easy to use self-serve platform aided by Bots. This experience is brought to reality using “Amazon Connect”, a leading contact center software. With a robust integration to B2X’s logistics and repair platform, customers will be empowered with a choice of OWS options covering diagnostics, recycling, trade-ins, and repairs supported by pick-up/drop-off, mail-in logistics, invoice, and payment management.
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