Creating a customer-centric AOWS framework that’s cost effective, globally adaptable, and cares for the environment

Elevating experience through sustainable solutions and refined after sales services

Genpact has a deep history of delivering predictable high-quality results in customer service and experience. We have 20+ years​ of experience in delighting 80+ customers​ solving 1 Billion+ cases/annum through 24,000+​ advisors​ spread across 40+​ locations​ in 30 countries.

In May of 2019, the Amazon PSAS team took a chance on the Genpact team in Dalian, China and partnered with us for seller support. Over the course of the 3.5-year engagement thus far, we have won the Rockstar award, grown our support headcount from 60 FTEs to 600+ FTEs, and are consistently praised for our operational excellence and customer obsession. Additionally, we have since added several new LOBs and grown six-fold in size.

We are dedicated to delivering the same high-level commitment and service with the Amazon Devices Team, partnering fearlessly as we did in Dalian in bringing new geographies to support Amazon as it continues to scale the OWS program around the globe, especially for the North American market. Our team has put together a solution with Amazon’s Day 1 mindset. This influenced all aspects of our proposal with the foundation that customer data security is our highest priority.

20+

Years of experience

80+

Delighted customers

1B+

Cases/annum

24K

Advisors

40+

Locations in...

30

...countries